Terms and Conditions


Information about the seller, the website & the sale of goods 

These terms and conditions ("Terms and Conditions") apply to all Cowdray Park Polo Club Limited purchase orders for one or more products (an “Order”) which you, acting in your individual capacity as a consumer ("you" or “your”) place with us, Cowdray Park Polo Club Limited, trading also as CPPC("we" "us" or "our"):

  • online using the website which we operate from the URL: "www.cowdraypoloshop.co.uk" and other URLS from time to time ("Website").

We are registered in England (Company number: 6375911) and our registered office is The Polo Office, Easebourne, Midhurst, GU29 0AQ, United Kingdom. Our VAT Number is 192657922. Cowdray Park Polo Club is a registered trademark of Cowdray Park Polo Club Limited.

You should be aware that:

  • We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings.
  • All sizes and measurements are approximate.
  • All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
  • All prices are inclusive of VAT (or similar sales taxes) where applicable at the prevailing rate for which we are responsible as the seller (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website in accordance with the terms and conditions relating to the sale of goods.


Buying goods and contract formation 

You place an order with us by completing the following process

  • Add product to your shopping basket
  • Proceed to check out
  • Log in or proceed as a guest
  • Enter your address details
  • Enter your payment details
  • Submit your order

To place an order on the site you must meet the following requirements:

  1. Legally capable of entering into binding contracts; and
  2. At least 18 years old, unless a parent or guardian is supervising you placing your order.

On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by email. An order dispatch email will be sent when the goods are being prepared for dispatch.

The contract between us (the “Contract”) will only be formed when we take payment from you.

We may decline to accept an order in circumstances including, but not limited to:

  1. your payment not being authorised;
  2. if you do not satisfy the requirements to place an order, as set out above;
  3. product(s) ordered not being available from stock and/or suppliers; or
  4. where a pricing or product description error has occurred.

We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Returns Policy set out below.


Content you provide must be accurate and appropriate. 

If we are making and supplying product that is personalised by content you provide us, it is your responsibility to ensure that the content you provide is accurate. We reserve the right to refuse orders with personalisation which infringe copyright, are unlawful or deemed to be indecent.


Returning goods

We are unable to amend or cancel any orders once they are placed. Instead, once your order has arrived, simply follow the returns instructions enclosed and as detailed below, and where we have received your goods in accordance with our refund policy, you will be issued with a refund.

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.

Items must be in their original, unworn state together with all tags, your dispatch note and original packaging.

Important terms, conditions and exceptions apply please click here to read our full Returns Policy.



We accept payment cards including: Visa Debit, MasterCard, and American Express. Security checks will be conducted against any submitted payment details. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order.

We use Stripe, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.

We will not be responsible if you do not receive the dispatch note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.


Data protection

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy.

Any information provided to or gathered from our Website in the course of providing services to you is controlled by us, Cowdray Park Polo Club Limited (trading as Cowdray Park Polo Club). When you interact with us by taking actions such as purchasing a product, we may ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy


General notices and disclaimers

We will not be responsible for the performance of any obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure), including (but not limited to) snow, strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, hacking, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased and is limited to losses that were reasonably forseeable. We have no liability for any of your consequential or indirect damages. Any liability for loss or damage arising out of these terms and conditions will be limited to the extent that you cause or contribute to the loss or damage.

If you suffer any loss or damages as a result of the unauthorized use of your payment card at the checkout, we will not be responsible for such losses/ damages, and we are not responsible for notifying your card issuer or any law enforcement authority.

We may without notice and without liability suspend the checkout or the website for technical reasons including repair, maintenance and/or improvement. We cannot guarantee that the website is free from errors or uninterrupted.

Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. Any rights you have under consumer legislation, including legal rights relating to faulty products, are not affected by these terms and conditions.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms shall be binding on us unless agreed by us in writing.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.


Intellectual property

All copyright and other intellectual property rights in the content provided on this website is and shall remain vested in us or our licensors, and you may only use this content if expressly authorised by us or our licensors. You shall not commercially exploit, copy, reproduce, transfer, publish or display such content.